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Our Newsletter


Shipping & Returns

Ship Worldwide from our warehouse at Shenzhen,China, where all flashcarts are manufactured. Orders will be shipped out within 1-2 business days ( Any Chinese Festival Holiday will be informed in advance ).

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Categories:

  1. Shipping Method

  2. Track Package Online

  3. Delivery Time

  4. Warranty & Returns Policy

  5. Return Guide


Shipping Method

1. What shipping method does N3dscart supply ?

  • Hongkong Registered Airmail
  • Singapore Post
  • China EMS Express
  • DHL / UPS / Fedex Express

2. What shipping method will be for my order ?

  • Order less than $40usd will be shipped by HongKong/Singapore Registered Airmail with additional tracking fee $2.5usd;
  • Order between $40-150usd will be shipped by Hongkong/Singapore Registered Airmail with free tracking fee;
  • Order more than $150usd Will be shipped by EMS/UPS/DHL/Fedex Express shipping for free;
  • EMS / UPS / DHL / Fedex is also available for every order with Express shipping fee paid.

3. What delivery companies do you use ?

  • Hongkong/Singapore Surface / Registered Airmail / EMS - Delivery in your country by your local or government postal agency, such as USPS, Royal Mail, ChronoPost, etc
  • DHL / UPS / Fedex - Delivery by their stuffs

4. What should I pay attention to  when I choose Hongkong or Singapore Surface / Registered Airmail ?

  • Hongkong/Singapore Surface Airmail is not trackable online;
  • Hongkong Registered Airmail is trackable for most countries, check whether your country is listed there;
  • Singapore Registered Airmail provide online tracking at homepage of http://www.singpost.com/
  • The weight of your Parcel should be less than 2kg; If your parcel is larger than 2kg, we will divide it into several packages or ship it via Express after your confirmation;
  • If you have to drive to your local postal office to claim for airmail, we do not recommend you to take Registered Airmail. That will save your money.

5. What notice is for Express Shipping Method chosen ?

  • The DHL and UPS Express shipping methods are the fastest available. By choosing Express shipping, we will select the best Express shipping method corresponding to your location. By default, we always use DHL. You will usually receive your order within 3 to 5 business days after your order is shipped. You can track your order very accurately at any time.
  • Rates range from $20usd to $0.00 (for orders less than $150usd). There is no fixed rate: the higher amount your order is, the cheaper the shipping fee will be!
  • Express always requires both the signature and phone number of addressee;
  • EMS Express is not available for Netherlands customers.
  • Remote Area: if your geographical location is considered "Remote Area" by UPS or DHL, we will not be able to ship your order using either delivery companies (it would require an extra $15usd fee which by default we believe the customer is not willing to pay). So we will automatically revert to EMS, which takes slightly longer, usually 5 to 7 business days. DHL Please use this webpage to check whether or not your area is considered remote.

Track Package Online

1.  When online tracking information is available ?

  • Hongkong Registered Airmail - 3 days after being shipped;
  • Singapore Registered Airmail - 1 day after being shipment;
  • DHL Express / UPS / Fedex - 12 ~ 24 hours after being shipped;
  • EMS Express - 1 ~ 2 days after being shipped.

2. Where to get my tracking number ?

  • At your account at N3DSCART;
  • From your order status email sent automatically by our system to your registered email address;
  • Contact us if you order it as a guest.

3. Where to track my package ?

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Delivery Time

1.  Hongkong, Singapore Surface / Registered Airmail

  • United States, Canada: 10-25 business days after shipment
  • Australia, New Zealand, Singapore: 5-12 business days
  • United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland: 8-20 business days
  • Italy, Brazil: 10-25 business days
  • Other countries: 8-30 business days

2. DHL / UPS / Fedex Express - 3 ~ 5 days for most countries

3.  EMS Express - 7 ~ 10 days for most countries


Warranty & Returns Policy

1. Warranty

  •   6 Months Quality Warranty -- If any quality problem with products within 6 months quality warranty, can get them replaced for the same product with the same version for free. Customer is responsible for shipping-back fee. ( Note: (1) Flashcart version update is not in 6 months quality warranty. For example, you bought and ran a R4i-Gold V1.4 well and now R4i-gold.com changed its version into R4i-gold V1.4.1, former R4i-Gold V1.4 does not support DSi FW 1.4.1, n3dscart.com will not have R4i-Gold v1.4 replaced with R4i-gold V1.4.1 for you; (2) If the flashcart has been out of production, the flashcart will automatically be out of 6 Months Quality Warranty and it is qualified with one Month Quality Warranty )

2. Returns Policy

  • Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to n3dscart.com.
  • Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you can login your account, submit a request and obtain a "RMA Requests" Form that must be included with your package. Or contact us directly.
  • Quality Issues -- If a product has quality problems within 7 days time which starts from the day of customers receiving it, n3dscart.com will be responsible for exchanging your item or returning for a full refund. After confirming that the product has not been damaged on purpose, we will send a full refund or exchange the product for free.
  • Non Quality Issues -- If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return 85% the full price (15% will be withheld to cover the shipping fee).
  • Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.

Return Guide

If you need to return your order for getting replacement / refund , we hope you see instructions below for how to return a package.

Instructions

1 If you need to return your order for any reason, please contact us and  tell us why. We will do our very best to resolve any problem caused by us or our shipper.

2 Please make sure the item was originally purchased from n3dscart.com. Please ensure the item wasn’t suffered damage by you.

In order to save the shipping fee and avoid customers clearance , we suggest you input the 3ds/r4/r4i cards in a simple envelope.  Ship out via Surface AirMail or Registered AirMail .

a) If conditions permit, please print a partial eamils record and highlight the order ID . Or prepare for a piece of paper and write down your Order ID. With this order ID, we can handle your case quicker.

b)Except 3DS Card / R4 ds card /r4i dsi cards, do not insert any packaging, accessories or anything else if it is for replacement. Please also attch the cards to the paper. If it is for full refund, please return the whole pacakges.

Enclose the pictures for your reference .........

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